​Warranty Claim Information

If you purchased a product from us and feel the item is defective, please read the information below. General warranty information and manufacture links/contact information for brands carried in our stores are noted below.
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WHAT IS GENERALLY COVERED BY A MATTRESS WARRANTY?
While there may be some differences from manufacturer to manufacturer, here are a couple  items that may be covered for your mattress.  Refer to the manufacturer’s warranty for detailed items.

• Sagging or body impressions that measure over a certain depth. The measurement must be done when no one is lying on the mattress.  Depending on the brand and type of mattress, the limit is usually ¾” or 1 ½”. 
• For innerspring or hybrid mattresses, wires that are loose, broken, or protruding through the fabric.
  
  

WHAT IS GENERALLY EXCLUDED FROM A MATTRESS WARRANTY?
Here are a few items that are NOT covered for your mattress.  Refer to the manufacturer’s warranty for detailed items.

• Transportation and inspection fees.
• Comfort Preference.
• A change in softness or firmness.
• Damage due to an inappropriate foundation or when an incorrect bedframe is used.
• Stains on your mattress can void your warranty.

Please review the entire warranty card of our most popular brands on the manufacturer’s website. 
     Serta - serta.com/warranty
     Simmons - simmons.com/pages/warranty
     Beautyrest - beautyrest.com/warranty
     Stearns & Foster - stearnsandfoster.com/warranty-information/
     Sealy - sealy.com/warranty/
     Tempur-Pedic - tempurpedic.com/customer-service/warranties/

To file a claim, you must contact the manufacturer directly.  For filing a claim with the manufacture, you will need to have a copy of your invoice.  If you are filing a claim for a mattress or foundation, you will also need information from the law tag attached to your item.  If you have removed and discarded the law tag, most manufacturers will void the warranty and will not allow you to file a claim.

BRAND	ITEM(S)	CONTACT INFORMATION
Bedgear	Accessories ​	Please visit www.gmwarrantyservices.com or call Customer Service at 800-545-7125. ​
Maloof	Adjustable Bases and Accessories	Please email [email protected] to submit a warranty claim.  Their customer support number is 888-910-0235 if you have questions before filing a claim.
Leggett & Platt	Adjustable Bases and Accessories	Please call Customer Service at 800-888-3078 for adjustable bases or 800-233-7225 for accessories.
Serta	Mattresses, Box Springs and Adjustable Bases	Please call Customer Service at 888-557-3782.
Simmons/Beautyrest	Mattresses, Box Springs and Adjustable Bases	Please call Customer Service at 888-557-3782.
Southerland	Mattresses and Box Springs	Please visit www.southerlandsleep.com/warranty-claim or call Customer Service at 800-443-1183.
Tempur-Pedic	Mattresses, Box Springs and Adjustable Bases	Please file a claim online at www.tempurpedic.com or call 800-821-6621. ​
W. Silver	Adjustable Bases	Please call Customer Service at 888-846-3840.

Sleep well, and thank you for allowing us to be part of your community.